Refund policy

Return Window

At Dashixy, we want you to be completely satisfied with your purchase. We accept returns within 30 days from the date your order is delivered. This 30-day return window is our own customer-friendly policy—United States federal law does not provide a statutory cooling-off or withdrawal period for most online purchases. Once the 30-day period has passed, we are unfortunately unable to offer a refund or exchange.

Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Original condition: Items must be unused, unworn, and in the same condition in which you received them.
  • Original packaging: Products should be returned in their original packaging, including all accessories, manuals, tags, labels, and inserts.
  • Proof of purchase: You must provide proof of purchase (order number or receipt).
  • No damage or misuse: Items that show signs of wear, damage, unauthorized modification, or improper handling beyond reasonable inspection will not be eligible for return.

We encourage you to inspect your items carefully upon delivery. If you have any concerns about product condition or fit, please contact us as soon as possible.

How to Initiate a Return

To start a return, please contact our customer support team within the 30-day return window:

  • Email: content@dashixy.shop
  • Phone: 5757239422

When contacting us, please include your order number, the item(s) you wish to return, and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not send items back without contacting us first—returns without prior authorization may not be processed.

Return Shipping Address

Once your return is authorized, please ship the item(s) to:

Dashixy
5618 SW 26th St
West Park, FL 33023
United States

Please include your RMA number clearly on the outside of the package and retain your shipping receipt and tracking information for your records.

Return Shipping Costs

For standard returns initiated by the customer (e.g., change of mind, wrong size, or item no longer needed), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as Dashixy cannot be held responsible for items lost or damaged in return transit.

For returns due to our error—such as receiving a damaged, defective, or incorrect item—Dashixy will cover the cost of return shipping. Please contact us before returning the item so we can arrange a prepaid return label or reimburse your return shipping costs.

Refund Method and Timing

Once we receive and inspect your returned item(s), we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment.

  • Refund processing time: Approved refunds are typically processed within 5–7 business days of our receiving and inspecting the returned merchandise.
  • Bank/card processing time: Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

Refunds will be issued in the same currency (USD) and to the same payment method used for the original purchase. Original shipping charges (if any were paid) are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

Certain types of products are not eligible for return due to health, safety, hygiene, or practical reasons. Non-returnable items include, but are not limited to:

  • Personalized or custom-made items
  • Perishable goods
  • Intimate or sanitary goods (e.g., earrings, intimate apparel, or personal care items) once opened or used
  • Hazardous materials or flammable liquids
  • Digital downloads or software once accessed or downloaded
  • Gift cards
  • Items marked as final sale or clearance (where clearly indicated at the time of purchase)

If you have questions about whether a specific item is eligible for return, please contact us at content@dashixy.shop before making your purchase.

Exchanges

At this time, Dashixy does not offer direct exchanges. If you need a different size, color, or product, please return the original item following the process outlined above and place a new order for the item you prefer. This ensures the fastest delivery of your desired product. If you have concerns about product availability, please reach out to our team at content@dashixy.shop or call 5757239422, and we will be happy to assist you.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If you receive an item that is damaged, defective, or incorrect, please contact us immediately:

  • Email: content@dashixy.shop
  • Phone: 5757239422

Please include your order number, a description of the issue, and photos of the damaged or incorrect item (including packaging, if applicable). We will work quickly to resolve the issue by providing a replacement, a full refund, or another appropriate remedy at no additional cost to you.

Dashixy will cover all return shipping costs for damaged, defective, or incorrect items. We may provide a prepaid return label or reimburse your return shipping costs once the return is processed. Please do not discard damaged packaging until the matter is resolved, as it may be needed for carrier claims or inspection.

Order Cancellation

We begin processing orders promptly to ensure fast delivery. If you need to cancel your order, please contact us as soon as possible at content@dashixy.shop or 5757239422.

  • Before shipment: If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
  • After shipment: Once an order has shipped, it cannot be cancelled. In this case, you may refuse delivery or follow our standard return process once you receive the item. Standard return conditions and timelines will apply.

Cancellation requests are processed in the order they are received. We will confirm your cancellation by email once it has been completed.

Delivery Times and Shipping Policy

Orders are typically delivered within 3–5 business days from the date of shipment. Delivery times may vary depending on your location, carrier performance, and factors beyond our control (e.g., holidays, weather, or carrier delays). Tracking information will be provided once your order ships.

Shipping within the United States is FREE—there are no shipping costs applied to domestic orders. Prices displayed on our site are exclusive of sales tax; applicable sales tax will be calculated and added at checkout based on your shipping destination in accordance with state and local requirements.

Partial Refunds

In some cases, only a partial refund may be granted. This may apply to:

  • Items returned with obvious signs of use, wear, or damage not caused by Dashixy or shipping
  • Items returned without original packaging, accessories, or components
  • Items returned more than 30 days after delivery

If a partial refund applies, we will notify you by email and explain the reason for the adjustment before processing the refund.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  1. Check your bank or credit card account again—processing times vary by institution.
  2. Contact your bank or credit card company—it may take additional time before your refund is officially posted.
  3. Contact us at content@dashixy.shop or 5757239422 if you still have not received your refund, and we will investigate the status of your return and refund.

Restocking Fees

Dashixy does not currently charge restocking fees for eligible returns made within the 30-day return window and in accordance with this policy. However, we reserve the right to apply restocking fees in cases of abuse, excessive returns, or fraud. Any such fees will be clearly communicated at the time of return authorization.

Contact and Customer Support

Our customer support team is here to help with any questions or concerns about returns, refunds, exchanges, damaged items, or order issues. Please contact us:

  • Email: content@dashixy.shop
  • Phone: 5757239422
  • Mailing Address: Dashixy, 5618 SW 26th St, West Park, FL 33023, United States

We are committed to responding to all inquiries promptly and professionally. Our goal is to ensure your complete satisfaction with every Dashixy purchase.

Policy Updates

Dashixy reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

Governing Law and Jurisdiction

This Return and Refund Policy is governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict of law principles. Any disputes arising under or related to this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

Privacy and Data Protection

When you initiate a return or refund, we may collect and process personal information such as your name, contact details, order number, and payment information. This information is used solely to process your return and refund in accordance with our Privacy Policy and applicable law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. We will not share your personal information with third parties except as necessary to process your return (e.g., with payment processors or shipping carriers) or as required by law. For more information, please review our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, Dashixy's liability for any claim related to a return or refund is limited to the purchase price of the returned item(s). Dashixy is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption, arising from product returns, refunds, or related matters.

Final Notes

By placing an order with Dashixy, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. We are committed to transparency, fairness, and exceptional customer service. If you have any questions or need assistance, please do not hesitate to reach out—we are here to help.