Privacy policy

Introduction

Welcome to Dashixy. Protecting your privacy and safeguarding your personal information are among our highest priorities. This Privacy Policy explains how Dashixy ("we," "us," or "our") collects, uses, processes, stores, shares, and protects your information when you visit our website at dashixy.myshopify.com, place orders, create an account, contact customer support, subscribe to marketing communications, or otherwise interact with our services.

By using our website and services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to review this policy carefully to understand how your personal information is managed and protected. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Company Information

This Privacy Policy applies to all products, services, transactions, and website activities conducted through Dashixy. If you have questions regarding this Privacy Policy or privacy-related concerns, you may contact us using the information below:

• Store Name: Dashixy
• Website: dashixy.myshopify.com
• Email Address: content@dashixy.shop
• Phone Number: 5757239422
• Business Address: 5618 SW 26th St, West Park, FL 33023, United States

Information We Collect

Dashixy collects personal information from customers and website visitors in several ways. The categories of personal information we may collect include:

Order and Account Information

When you place an order or create an account with Dashixy, we collect information necessary to process your transaction and manage your account, including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information (processed securely through our payment service providers)
• Order history and transaction details
• Account username and password (encrypted)

Contact and Communication Information

When you contact our customer support team, subscribe to our newsletter, participate in surveys or promotions, or otherwise communicate with us, we may collect:

• Name and contact details
• Content of your communications with us
• Preferences regarding marketing communications
• Feedback, reviews, and survey responses

Device and Usage Information

When you visit our website, we automatically collect certain technical information about your device and how you interact with our site, including:

• IP address and general geographic location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited, links clicked, and navigation patterns
• Date and time of visits
• Referring website or source
• Search terms used to find our website

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See the "Cookies and Tracking Technologies" section below for detailed information.

How We Use Your Information

Dashixy uses the personal information we collect for various business and operational purposes, including:

Order Processing and Fulfillment

• Processing, confirming, and fulfilling your orders
• Arranging shipping and delivery (standard delivery time: 3-5 working days)
• Communicating order status, shipment tracking, and delivery confirmations
• Processing payments securely through third-party payment processors
• Managing returns, refunds, and exchanges in accordance with our 30-day return policy

Account and Customer Service

• Creating and managing your customer account
• Providing customer support and responding to inquiries
• Maintaining a record of your order history and preferences
• Resolving disputes, troubleshooting problems, and addressing complaints

Website Operation and Improvement

• Operating, maintaining, and improving our website and services
• Analyzing website usage and customer behavior to enhance user experience
• Testing new features, products, and services
• Diagnosing technical problems and ensuring website security

Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new products, sales, and updates
• Personalizing marketing content based on your interests and browsing history
• Conducting surveys and requesting feedback

Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Preventing fraud, unauthorized transactions, and security incidents
• Protecting our rights, property, and the safety of our customers and employees
• Enforcing our Terms of Service and other agreements
• Responding to legal requests from law enforcement or government authorities

How We Share Your Information

Dashixy does not sell your personal information to third parties. We do share your information with trusted service providers and partners who assist us in operating our business, processing transactions, and providing services to you. These parties are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Service Providers

We share your information with the following categories of service providers:

E-commerce Platform and Hosting: Our online store is hosted on Shopify. Shopify provides the technical infrastructure, data storage, and e-commerce platform that powers our website. Shopify may collect and process your information in accordance with its own privacy policy.

Payment Processors: We use secure third-party payment processors to handle credit card transactions, debit card payments, and other payment methods. These payment processors collect and process payment information directly and are certified to industry security standards (PCI-DSS). We do not store complete credit card numbers on our own servers.

Shipping and Fulfillment Partners: We share shipping addresses and order details with shipping carriers and fulfillment service providers to deliver your orders. Shipping within the United States is free of charge.

Analytics Providers: We use analytics services (such as Google Analytics) to understand how visitors use our website, measure the effectiveness of our marketing campaigns, and improve our services. These providers collect information about your browsing behavior through cookies and similar technologies.

Marketing and Advertising Partners: We may share information with email marketing platforms, social media advertising networks, and other marketing service providers to deliver targeted advertisements and promotional communications. This may include sharing hashed email addresses or demographic information for audience matching and retargeting purposes.

Customer Support Tools: We may use third-party customer service platforms and live chat tools to manage customer inquiries and support requests.

Business Transfers

If Dashixy is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

Legal Requirements

We may disclose your personal information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

Cookies and Tracking Technologies

Dashixy uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and preferences. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience on our website.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, shopping cart operations, and checkout processes. You cannot opt out of essential cookies while using our website.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often, error messages received, and overall website performance. This information helps us improve the website and user experience. We use services such as Google Analytics for this purpose.

Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences, region, or customization settings) and provide enhanced, personalized features.

Advertising and Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies are often placed by third-party advertising networks with our permission.

Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable or refuse cookies, some features of our website may not function properly, and you may not be able to complete purchases or access certain content.

You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for recognizing or responding to DNT signals. Our website does not currently respond to DNT browser signals or mechanisms.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

Categories of Personal Information Collected

In the preceding 12 months, Dashixy has collected the following categories of personal information from California consumers:

• Identifiers: Name, email address, postal address, telephone number, IP address, account username
• Commercial Information: Order history, purchase records, product preferences, shopping behavior
• Internet or Network Activity: Browsing history, search history, website interaction data, device information
• Geolocation Data: General geographic location derived from IP address
• Inferences: Preferences, characteristics, and behavioral profiles derived from other personal information

Your California Privacy Rights

As a California resident, you have the following rights:

Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months. This includes:

• The categories and specific pieces of personal information we have collected
• The categories of sources from which we collected personal information
• The business or commercial purposes for collecting or selling personal information
• The categories of third parties with whom we share personal information
• The categories of personal information we have disclosed for a business purpose

Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law. See the "Do Not Sell or Share My Personal Information" section below for details.

Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (such as precise geolocation, Social Security numbers, or health information), you have the right to limit our use of such information. Currently, Dashixy does not collect or use sensitive personal information beyond what is necessary to provide our services.

Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights. We will not deny you goods or services, charge different prices or rates, provide a different level of quality, or suggest that you will receive a different price or level of quality for exercising your privacy rights.

Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, "sale" is broadly defined to include sharing personal information for monetary or other valuable consideration, and "sharing" includes disclosing personal information for cross-context behavioral advertising (targeted advertising based on your activity across different websites or services).

Dashixy does not sell personal information in the traditional sense of selling customer lists or databases to third parties. However, we do use cookies and similar technologies that may allow third-party advertising partners to collect information about your browsing activity for the purpose of delivering targeted advertisements. This activity may constitute a "sale" or "sharing" under California law.

If you are a California resident and wish to opt out of this activity, you may do so by:

• Adjusting your cookie preferences through our cookie consent banner (if available)
• Using browser-based opt-out tools provided by the Digital Advertising Alliance or Network Advertising Initiative
• Enabling a legally recognized opt-out preference signal (such as the Global Privacy Control) in your browser
• Contacting us directly using the information provided in the "How to Exercise Your Privacy Rights" section below

We respect Global Privacy Control (GPC) signals and other recognized opt-out preference signals transmitted by browsers or browser extensions as a valid request to opt out of the sale or sharing of personal information for the device and browser on which the signal is received.

No Sale of Personal Information of Minors

Dashixy does not knowingly sell or share the personal information of consumers under 16 years of age. See the "Children's Privacy" section below for more information.

How to Exercise Your Privacy Rights

California residents (and residents of other states with similar privacy laws) may exercise their privacy rights by submitting a request through one of the following methods:

• Email: content@dashixy.shop
• Phone: 5757239422
• Mail: Dashixy, 5618 SW 26th St, West Park, FL 33023, United States

Verification Process

To protect your privacy and security, we