Contact Us
Get in Touch with Dashixy
We're here to help! Whether you have a question about a product, need assistance with an order, or simply want to share feedback, our friendly customer service team is ready to assist you. At Dashixy, we believe that great customer care is at the heart of a positive shopping experience, and we're committed to responding to your inquiries promptly and professionally.
Contact Information
Reach out to us using any of the following methods, and we'll get back to you as quickly as possible:
content@dashixy.shop
Email is often the fastest way to reach us for non-urgent inquiries. Whether you're asking about product details, tracking an order, or need help with a return, our team monitors this inbox regularly and strives to respond within one business day.
Phone
(575) 723-9422
Prefer to speak with someone directly? Give us a call during business hours. Our team is happy to answer your questions, walk you through our products and policies, or help resolve any issues you may be experiencing.
Mailing Address
Dashixy
5618 SW 26th St
West Park, FL 33023
United States
While we primarily handle inquiries by email and phone, you're welcome to send us written correspondence at the address above. Please note that response times for postal mail will be longer than for digital communication.
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
If you contact us outside of these hours, we'll respond to your inquiry on the next business day. We appreciate your patience and understanding.
Response Time
We aim to respond to all email inquiries within one business day during our regular business hours. Phone calls received during business hours are typically answered in real time or returned the same day. During peak shopping periods or holidays, response times may be slightly longer, but rest assured we're working hard to get back to you as quickly as possible.
Order, Shipping and Returns Inquiries
Order Status and Tracking
If you have questions about the status of your order, please have your order number ready when you contact us. You should receive a shipping confirmation email with tracking information once your order has been dispatched. Orders are typically delivered within 3–5 working days, and shipping within the United States is always free.
Shipping Questions
All orders ship free within the United States, and most orders are delivered within 3–5 working days from the date of dispatch. If you haven't received your order within this timeframe, or if you have specific delivery questions, please reach out to us at content@dashixy.shop or call (575) 723-9422, and we'll be happy to look into it for you.
Returns and Exchanges
Dashixy offers a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase, you may return eligible items within this period for a refund or exchange. For detailed information on our return process, eligibility, and instructions on how to initiate a return, please visit our dedicated Returns & Refunds page or contact our customer service team directly. We're here to make the return process as smooth and straightforward as possible.
Product Information and General Inquiries
Have a question about a specific product, sizing, materials, or availability? Our team is knowledgeable about our entire catalog and happy to provide the information you need to make an informed purchase. Don't hesitate to reach out—we love helping customers find exactly what they're looking for.
Feedback and Suggestions
Your feedback matters to us. If you have suggestions for how we can improve our products, website, or customer service, we'd love to hear from you. At Dashixy, we're always looking for ways to serve you better, and your input helps us grow and evolve.
We're Here for You
At Dashixy, customer satisfaction is our top priority. Whether you're a first-time visitor or a returning customer, we're committed to providing you with exceptional service every step of the way. Thank you for choosing Dashixy—we look forward to hearing from you!